Service Design Books
Copyright © 2013
Copyright © 2013
122 Titles Recommended by the Community
From 55 Curators
Growing number of recent comments, tags or page views.
Exposing the Magic of Design: A Practitioner's Guide to the Methods and Theory of Synthesis Jon Kolko
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
This is Service Design Thinking: Basics - Tools - Cases
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
Journey to the Interface Sophia Parker, Joe Heapy
Nudge: Improving decisions about health, wealth and happiness Richard Thaler, Cass Sunstein
In the Bubble: Designing in a Complex World John Thackara
Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers Alexander Osterwalder, Yves Pigneur
Highly rated with established community support.
Design at Your Service Xenia Viladas
Design Probes Tuuli Mattelmäki
Servicedesign Søren Bechmann
Unfolding the Napkin: The Hands-On Method for Solving Complex Problems with Simple Pictures Dan Roam
Service Design: Practical Access to an Evolving Field Stefan Moritz
Systems Thinking in the Public Sector: The failure of the reform regime... and a manifesto for a better way John Seddon
The Design of Business: Why Design Thinking is the Next Competitive Advantage Roger L. Martin
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
Managing as Designing
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown
Information Anxiety 2 Richard S Wurman
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Fred Lee
Highly rated with growing community support.
Branded Interactions Marco Spies
Design Thinking: Business Innovation Mauricio Vianna et al.
101 Design Methods: A Structured Approach for Driving Innovation in Your Organization Vijay Kumar
Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions Bruce Hanington, Bella Martin
Facilitator's Guide to Participatory Decision-Making Sam Kaner
Cradle to Cradle: Remaking the Way We Make Things Michael Braungart
Where Good Ideas Come From: The Natural History of Innovation Steven Johnson
Design for Services Dr Anna Meroni, Dr Daniela Sangiorgi
A Fine Line: How Design Strategies Are Shaping the Future of Business Hartmut Esslinger
The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals Don Koberg, Jim Bagnall
Flow: The Psychology of Optimal Experience Mihaly Csikszentmihalyi
Design and the Elastic Mind
Design Noir: The Secret Life of Electronic Objects Anthony Dunne, Fiona Raby
Mental Models: Aligning Design Strategy with Human Behavior Indi Young
Touchpoint: The Journal of Service Design
The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies Chet Holmes
Content Strategy for the Web Kristina Halvorson
A Whole New Mind: Why Right-Brainers Will Rule the Future Daniel H. Pink
Service Design Book Colin Rudd, Vernon Lloyd
The Design of Everyday Things Donald A. Norman
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
Glimmer: How Design Can Transform Your Life, Your Business, and Maybe Even the World Warren Berger
The Element: How Finding Your Passion Changes Everything Sir Ken Robinson
Out of Our Minds: Learning to be Creative Ken Robinson
Design Driven Innovation: Changing the Rules of Competition by Radically Innovating What Things Mean Roberto Verganti
Orbiting the Giant Hairball: A Corporate Fool's Guide to Surviving with Grace Gordon MacKenzie
The Value of Nothing: How to Reshape Market Society and Redefine Democracy Raj Patel
Natural Capitalism: Creating the Next Industrial Revolution Paul Hawken, Amory Lovins, L. Hunter Lovins
The Tipping Point: How Little Things Can Make a Big Difference Malcolm Gladwell
Wired to Care: How Companies Prosper When They Create Widespread Empathy Dev Patnaik
Highly rated but with minimal community notice.
Service Design by Industrial Designers
Service Design: From Insight to Implementation Andy Polaine, Lavrans Løvlie, Ben Reason
Design Thinking - Business Innovation Maurício Vianna
Ysmar Vianna
Isabel K. Adler
Brenda Lucena
Beatriz Russo
Highly rated books published more than 15 years ago.
Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions Donald A. Schon
Design for the Real World: Human Ecology and Social Change Victor Papanek
The Service Profit Chain James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Writing Ethnographic Fieldnotes Robert M. Emerson, Rachel I. Fretz, Linda L. Shaw
Contextual Design: Defining Customer-Centered Systems Hugh Beyer, Karen Holtzblatt
The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community Ray Oldenburg
Service Breakthroughs James L. Heskett
The Professional Stranger: An Informal Introduction to Ethnography Michael H. Agar
Understanding Comics: The Invisible Art Scott McCloud
Envisioning Information Edward R. Tufte
Co-Design: A Process of Design Participation Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari
Highly rated books with increasing popularity.
Designing Services with Innovative Methods: Perspectives on Service Design
Four star rating with established community support.
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
Service Design Birgit Mager, Michael Gais
The Back of the Napkin: Solving Problems and Selling Ideas with Pictures Dan Roam
The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine, James H. Gilmore
Simplicity Edward De Bono
The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization Thomas Kelley, Jonathan Littman
Designing for the Digital Age: How to Create Human-Centered Products and Services Kim Goodwin
Four star rating with growing community support.
Design Works: How to Tackle Your Toughest Innovation Challenges through Business Design Heather Fraser
Universal Principles of Design William Lidwell, Kritina Holden, Jill Butler
Drive: The Surprising Truth About What Motivates Us Daniel H. Pink
Innovation X: Why a Company's Toughest Problems Are Its Greatest Advantage Adam Richardson
The Laws of Simplicity John Maeda
Resonate: Present Visual Stories that Transform Audiences Nancy Duarte
Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers Dave Gray, Sunni Brown, James Macanufo
Purple Cow: Transform Your Business by Being Remarkable Seth Godin
Designing Interactions Bill Moggridge
Life Inc.: How the World Became a Corporation and How to Take It Back Douglas Rushkoff
Design and Creativity: Policy, Management and Practice
Storytelling for User Experience: Crafting Stories for Better Design Whitney Quesenbery, Kevin Brooks
How to Be an Explorer of the World: Portable Life Museum Keri Smith
Design Charrettes for Sustainable Communities Patrick M. Condon
The Craftsman Prof. Richard Sennett
The Checklist Manifesto: How to Get Things Right Atul Gawande
The Elements of User Experience: User-Centered Design for the Web and Beyond Jesse James Garrett
Yes!: 50 Scientifically Proven Ways to Be Persuasive Noah J. Goldstein, Steve J. Martin, Robert B. Cialdini
Everything Is Miscellaneous: The Power of the New Digital Disorder David Weinberger
Subject To Change: Creating Great Products & Services for an Uncertain World Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba
Three star rating with established community support.
Rules of Thumb: How to Stay Productive and Inspired Even in the Most Turbulent Times Alan M. Webber
Three star rating with growing community support.
Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei, Anne Morriss
Design Research: Methods and Perspectives
The Power of Less: The 6 Essential Productivity Principles That Will Change Your Life Leo Babauta
Small Is Beautiful: Economics as if People Mattered E. F. Schumacher
Building Design Strategy: Using Design to Achieve Key Business Objectives
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
We-Think: Mass innovation, not mass production Charles Leadbeater
The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action Jeffrey Pfeffer, Robert I. Sutton
Do You Matter?: How Great Design Will Make People Love Your Company Robert Brunner, Stewart Emery, Russ Hall
Poorly rated books with broad rejection from the community.
Creating Desired Futures: Solving complex business problems with Design Thinking
Books with no star rating.
The Fifth Discipline Peter M. Senge
Make Space: How to Set the Stage for Creative Collaboration Scott Doorley, Scott Witthoft, Hasso Plattner Institute of Design at Stanford University
The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses Eric Ries
Seizing the White Space: Business Model Innovation for Growth and Renewal Mark W. Johnson
Opposable Mind: Winning Through Integrative Thinking Roger L. Martin
Designing for Growth: A Design Thinking Toolkit for Managers Jeanne Liedtka, Tim Ogilvie
The Third Teacher: 79 Ways You Can Use Design to Transform Teaching & Learning Inc. OWP/P Cannon Design, VS Furniture, Bruce Mau Design
The Handbook of Design Management Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung
Design-inspired Innovation James M. Utterback, Bengt-Arne Vedin, Eduardo Alvarez, Sten Ekman, Susan Walsh Sanderson, Bruce Tether, Roberto Verganti
Sources of Power: How People Make Decisions Gary Klein
Switch: How to Change Things When Change Is Hard Chip Heath, Dan Heath
Designing with Progressive Enhancement: Building the Web that Works for Everyone Todd Parker, Scott Jehl, Maggie Costello Wachs, Patty Toland
What Designers Know Bryan Lawson
Digital Ground: Architecture, Pervasive Computing, and Environmental Knowing Malcolm McCullough
Management by Design: Applying Design Principles to the Work Experience Daniel W. Rasmus
Sustainable Everyday: Scenarios of Urban Life Ezio Manzini, Francois Jegou
Service Management: Strategy and Leadership in Service Business Richard Normann
Problem Solving 101: A Simple Book for Smart People Ken Watanabe
Design with Intent: 101 Patterns for Influencing Behaviour Through Design Dan Lockton, David Harrison, Neville A. Stanton
