Service Design Books
Copyright © 2012
Copyright © 2012
103 Titles Recommended by the Community
From 43 Curators
Growing number of recent comments, tags or page views.
Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers Alexander Osterwalder, Yves Pigneur
Highly rated with established community support.
Exposing the Magic of Design: A Practitioner's Guide to the Methods and Theory of Synthesis Jon Kolko
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
Systems Thinking in the Public Sector: The failure of the reform regime... and a manifesto for a better way John Seddon
Journey to the Interface Sophia Parker, Joe Heapy
Nudge: Improving decisions about health, wealth and happiness Richard Thaler, Cass Sunstein
In the Bubble: Designing in a Complex World John Thackara
Highly rated with growing community support.
Unfolding the Napkin: The Hands-On Method for Solving Complex Problems with Simple Pictures Dan Roam
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
Managing as Designing
Information Anxiety 2 Richard S Wurman
Highly rated but with minimal community notice.
Facilitator's Guide to Participatory Decision-Making Sam Kaner
Cradle to Cradle: Remaking the Way We Make Things Michael Braungart
Where Good Ideas Come From: The Natural History of Innovation Steven Johnson
The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals Don Koberg, Jim Bagnall
Flow: The Psychology of Optimal Experience Mihaly Csikszentmihalyi
Design and the Elastic Mind
Design Noir: The Secret Life of Electronic Objects Anthony Dunne, Fiona Raby
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
This is Service Design Thinking: Basics - Tools - Cases
Mental Models: Aligning Design Strategy with Human Behavior Indi Young
Resonate: Present Visual Stories that Transform Audiences Nancy Duarte
Touchpoint: The Journal of Service Design
The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies Chet Holmes
Content Strategy for the Web Kristina Halvorson
A Whole New Mind: Why Right-Brainers Will Rule the Future Daniel H. Pink
Design Probes Tuuli Mattelmäki
Service Design Book Colin Rudd, Vernon Lloyd
The Design of Everyday Things Donald A. Norman
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
The Element: How Finding Your Passion Changes Everything Sir Ken Robinson
Out of Our Minds: Learning to be Creative Ken Robinson
Servicedesign Søren Bechmann
Orbiting the Giant Hairball: A Corporate Fool's Guide to Surviving with Grace Gordon MacKenzie
The Value of Nothing: How to Reshape Market Society and Redefine Democracy Raj Patel
Natural Capitalism: Creating the Next Industrial Revolution Paul Hawken, Amory Lovins, L. Hunter Lovins
The Tipping Point: How Little Things Can Make a Big Difference Malcolm Gladwell
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Fred Lee
Highly rated books published more than 15 years ago.
Service Breakthroughs James L. Heskett
The Professional Stranger: An Informal Introduction to Ethnography Michael H. Agar
Understanding Comics: The Invisible Art Scott McCloud
Envisioning Information Edward R. Tufte
Co-Design: A Process of Design Participation Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari
Highly rated books with increasing popularity.
Designing Services with Innovative Methods: Perspectives on Service Design
Four star rating with established community support.
The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine, James H. Gilmore
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown
The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization Thomas Kelley, Jonathan Littman
Four star rating with growing community support.
The Service Profit Chain James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Design and Creativity: Policy, Management and Practice
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
Service Design: Practical Access to an Evolving Field Stefan Moritz
How to Be an Explorer of the World: Portable Life Museum Keri Smith
The Craftsman Prof. Richard Sennett
Service Design Birgit Mager, Michael Gais
The Checklist Manifesto: How to Get Things Right Atul Gawande
The Back of the Napkin: Solving Problems and Selling Ideas with Pictures Dan Roam
Everything Is Miscellaneous: The Power of the New Digital Disorder David Weinberger
Simplicity Edward De Bono
Subject To Change: Creating Great Products & Services for an Uncertain World Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba
Designing for the Digital Age: How to Create Human-Centered Products and Services Kim Goodwin
Four star rating with minimal community notice.
A Fine Line: How Design Strategies Are Shaping the Future of Business Hartmut Esslinger
Innovation X: Why a Company's Toughest Problems Are Its Greatest Advantage Adam Richardson
Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions Donald A. Schon
Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers Dave Gray, Sunni Brown, James Macanufo
Purple Cow: Transform Your Business by Being Remarkable Seth Godin
Designing Interactions Bill Moggridge
Life Inc.: How the World Became a Corporation and How to Take It Back Douglas Rushkoff
Small Is Beautiful: Economics as if People Mattered E. F. Schumacher
Writing Ethnographic Fieldnotes Robert M. Emerson, Rachel I. Fretz, Linda L. Shaw
Design Driven Innovation: Changing the Rules of Competition by Radically Innovating What Things Mean Roberto Verganti
Storytelling for User Experience: Crafting Stories for Better Design Whitney Quesenbery, Kevin Brooks
The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community Ray Oldenburg
Design Charrettes for Sustainable Communities Patrick M. Condon
The Elements of User Experience: User-Centered Design for the Web and Beyond Jesse James Garrett
Yes!: 50 Scientifically Proven Ways to Be Persuasive Noah J. Goldstein, Steve J. Martin, Robert B. Cialdini
The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action Jeffrey Pfeffer, Robert I. Sutton
Wired to Care: How Companies Prosper When They Create Widespread Empathy Dev Patnaik
Three star rating with growing community support.
The Design of Business: Why Design Thinking is the Next Competitive Advantage Roger L. Martin
Rules of Thumb: How to Stay Productive and Inspired Even in the Most Turbulent Times Alan M. Webber
Do You Matter?: How Great Design Will Make People Love Your Company Robert Brunner, Stewart Emery, Russ Hall
Three star rating with minimal community notice.
The Laws of Simplicity John Maeda
The Power of Less: The 6 Essential Productivity Principles That Will Change Your Life Leo Babauta
Contextual Design: Defining Customer-Centered Systems Hugh Beyer, Karen Holtzblatt
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
We-Think: Mass innovation, not mass production Charles Leadbeater
Poorly rated books with minimal community notice.
Creating Desired Futures: Solving complex business problems with Design Thinking
Books with no star rating.
Design at Your Service Xenia Viladas
Design for Services Dr Anna Meroni, Dr Daniela Sangiorgi
The Handbook of Design Management Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung
Drive: The Surprising Truth About What Motivates Us Daniel H. Pink
Design-inspired Innovation James M. Utterback, Bengt-Arne Vedin, Eduardo Alvarez, Sten Ekman, Susan Walsh Sanderson, Bruce Tether, Roberto Verganti
Sources of Power: How People Make Decisions Gary Klein
Switch: How to Change Things When Change Is Hard Chip Heath, Dan Heath
Designing with Progressive Enhancement: Building the Web that Works for Everyone Todd Parker, Scott Jehl, Maggie Costello Wachs, Patty Toland
What Designers Know Bryan Lawson
Digital Ground: Architecture, Pervasive Computing, and Environmental Knowing Malcolm McCullough
Management by Design: Applying Design Principles to the Work Experience Daniel W. Rasmus
Design for the Real World: Human Ecology and Social Change Victor Papanek
Glimmer: How Design Can Transform Your Life, Your Business, and Maybe Even the World Warren Berger
Sustainable Everyday: Scenarios of Urban Life Ezio Manzini, Francois Jegou
Building Design Strategy: Using Design to Achieve Key Business Objectives
Service Management: Strategy and Leadership in Service Business Richard Normann
Problem Solving 101: A Simple Book for Smart People Ken Watanabe
