Value Proposition Design: How to Create Products and Services Customers Want
Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith
Personal Revolutions: A Short Course in Realness
Mr Oli Anderson
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
James Kalbach
Service-Dominant Logic: Premises, Perspectives, Possibilities
Robert F. Lusch, Stephen L. Vargo
Services Marketing
Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler
User Experience in Libraries: Applying Ethnography and Human-Centred Design
Andy Priestner, Matt Borg
Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement
Joe J. Marquez, Annie Downey
Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Ben Reason, vlie, Lavrans LÃ, Melvin Brand Flu
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
Lucy Kimbell
Living with Complexity
Donald A. Norman
Outside In: The Power of Putting Customers at the Center of Your Business
Harley Manning, Kerry Bodine
Web X.0: Erfolgreiches Webdesign und professionelle Webkonzepte. Gestaltungsstrategien, Styleguides und Layouts fyr stationare und mobile Medien
Torsten Stapelkamp
Interaction- und Interfacedesign: Web-, Game-, Produkt- und Servicedesign Usability und Interface als Corporate Identity
Torsten Stapelkamp
DVD-Produktionen: gestalten - erstellen - nutzen
Torsten Stapelkamp
Informationsvisualisierung: Web - Print - Signaletik. Erfolgreiches Informationsdesign
Torsten Stapelkamp
Screen- und Interfacedesign: Gestaltung und Usability fyr Hard- und Software
Torsten Stapelkamp
The Ten Principles Behind Great Customer Experiences
Matt Watkinson
The Service Startup: Design gets Lean
Tenny Pinheiro
Service Design with Theory
Satu Miettinen, Anu Valtonen
The Fifth Discipline
Peter M. Senge
Service Design by Industrial Designers
Sleeswijk Visser, F.
Service Design: From Insight to Implementation
Andy Polaine, Lavrans Løvlie, Ben Reason
Design Thinking - Business Innovation
Maurício Vianna Ysmar Vianna Isabel K. Adler Brenda Lucena Beatriz Russo
Branded Interactions
Marco Spies
Design Thinking: Business Innovation
Mauricio Vianna et al.
101 Design Methods: A Structured Approach for Driving Innovation in Your Organization
Vijay Kumar
Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions
Bruce Hanington, Bella Martin
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Frances Frei, Anne Morriss
Make Space: How to Set the Stage for Creative Collaboration
Scott Doorley, Scott Witthoft, Hasso Plattner Institute of Design at Stanford University
The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses
Eric Ries
Seizing the White Space: Business Model Innovation for Growth and Renewal
Mark W. Johnson
Opposable Mind: Winning Through Integrative Thinking
Roger L. Martin
Designing for Growth: A Design Thinking Toolkit for Managers
Jeanne Liedtka, Tim Ogilvie
Design Works: How to Tackle Your Toughest Innovation Challenges through Business Design
Heather Fraser
The Third Teacher: 79 Ways You Can Use Design to Transform Teaching & Learning
Inc. OWP/P Cannon Design, VS Furniture, Bruce Mau Design
Design Research: Methods and Perspectives
Brenda Laurel
Universal Principles of Design
William Lidwell, Kritina Holden, Jill Butler
Design with Intent: 101 Patterns for Influencing Behaviour Through Design
Dan Lockton, David Harrison, Neville A. Stanton
Facilitator's Guide to Participatory Decision-Making
Sam Kaner
Design at Your Service
Xenia Viladas
Cradle to Cradle: Remaking the Way We Make Things
Michael Braungart
Where Good Ideas Come From: The Natural History of Innovation
Steven Johnson
Design for Services
Dr Anna Meroni, Dr Daniela Sangiorgi
The Handbook of Design Management
Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung
Drive: The Surprising Truth About What Motivates Us
Daniel H. Pink
Design-inspired Innovation
James M. Utterback, Bengt-Arne Vedin, Eduardo Alvarez, Sten Ekman, Susan Walsh Sanderson, Bruce Tether, Roberto Verganti
A Fine Line: How Design Strategies Are Shaping the Future of Business
Hartmut Esslinger
Innovation X: Why a Company's Toughest Problems Are Its Greatest Advantage
Adam Richardson
The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals
Don Koberg, Jim Bagnall
The Laws of Simplicity
John Maeda
Sources of Power: How People Make Decisions
Gary Klein
Flow: The Psychology of Optimal Experience
Mihaly Csikszentmihalyi
Switch: How to Change Things When Change Is Hard
Chip Heath, Dan Heath
Designing with Progressive Enhancement: Building the Web that Works for Everyone
Todd Parker, Scott Jehl, Maggie Costello Wachs, Patty Toland
Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions
Donald A. Schon
What Designers Know
Bryan Lawson
Design and the Elastic Mind
Paola Antonelli
Digital Ground: Architecture, Pervasive Computing, and Environmental Knowing
Malcolm McCullough
Design Noir: The Secret Life of Electronic Objects
Anthony Dunne, Fiona Raby
Management by Design: Applying Design Principles to the Work Experience
Daniel W. Rasmus
Exposing the Magic of Design: A Practitioner's Guide to the Methods and Theory of Synthesis
Jon Kolko
Sketching User Experiences: Getting the Design Right and the Right Design
Bill Buxton
This is Service Design Thinking: Basics - Tools - Cases
Stickdorn & Schneider
Mental Models: Aligning Design Strategy with Human Behavior
Indi Young
Resonate: Present Visual Stories that Transform Audiences
Nancy Duarte
Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers
Dave Gray, Sunni Brown, James Macanufo
Touchpoint: The Journal of Service Design
Birgit Mager
Purple Cow: Transform Your Business by Being Remarkable
Seth Godin
The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies
Chet Holmes
The Power of Less: The 6 Essential Productivity Principles That Will Change Your Life
Leo Babauta
Content Strategy for the Web
Kristina Halvorson
A Whole New Mind: Why Right-Brainers Will Rule the Future
Daniel H. Pink
Design Probes
Tuuli Mattelmäki
Service Design Book
Colin Rudd, Vernon Lloyd
Design for the Real World: Human Ecology and Social Change
Victor Papanek
The Design of Everyday Things
Donald A. Norman
Designing Interactions
Bill Moggridge
The Service Profit Chain
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Life Inc.: How the World Became a Corporation and How to Take It Back
Douglas Rushkoff
Small Is Beautiful: Economics as if People Mattered
E. F. Schumacher
Writing Ethnographic Fieldnotes
Robert M. Emerson, Rachel I. Fretz, Linda L. Shaw
Service Management and Marketing: Customer Management in Service Competition
Christian Grönroos
Glimmer: How Design Can Transform Your Life, Your Business, and Maybe Even the World
Warren Berger
The Element: How Finding Your Passion Changes Everything
Sir Ken Robinson
Out of Our Minds: Learning to be Creative
Ken Robinson
Servicedesign
Søren Bechmann
Sustainable Everyday: Scenarios of Urban Life
Ezio Manzini, Francois Jegou
Design and Creativity: Policy, Management and Practice
Guy Julier, Liz Moor
New Service Development and Innovation in the New Economy
Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
From Products to Services: Insights and experience from companies which have embraced the service economy
Laurie Young
Unfolding the Napkin: The Hands-On Method for Solving Complex Problems with Simple Pictures
Dan Roam
Building Design Strategy: Using Design to Achieve Key Business Objectives
Thomas Lockwood, Thomas Walton
Design Driven Innovation: Changing the Rules of Competition by Radically Innovating What Things Mean
Roberto Verganti
Orbiting the Giant Hairball: A Corporate Fool's Guide to Surviving with Grace
Gordon MacKenzie
Contextual Design: Defining Customer-Centered Systems
Hugh Beyer, Karen Holtzblatt
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
Thomas Lockwood
Creating Desired Futures: Solving complex business problems with Design Thinking
Michael Shamiyeh
Storytelling for User Experience: Crafting Stories for Better Design
Whitney Quesenbery, Kevin Brooks
The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community
Ray Oldenburg
The Value of Nothing: How to Reshape Market Society and Redefine Democracy
Raj Patel
Service Design: Practical Access to an Evolving Field
Stefan Moritz
Systems Thinking in the Public Sector: The failure of the reform regime... and a manifesto for a better way
John Seddon
How to Be an Explorer of the World: Portable Life Museum
Keri Smith
The Design of Business: Why Design Thinking is the Next Competitive Advantage
Roger L. Martin
We-Think: Mass innovation, not mass production
Charles Leadbeater
Design Charrettes for Sustainable Communities
Patrick M. Condon
The Craftsman
Prof. Richard Sennett
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design
Paul Bate, Glenn Robert
Journey to the Interface
Sophia Parker, Joe Heapy
Nudge: Improving decisions about health, wealth and happiness
Richard Thaler, Cass Sunstein
Service Design
Birgit Mager, Michael Gais
Service Management: Strategy and Leadership in Service Business
Richard Normann
Managing as Designing
Richard Boland Jr., Fred Collopy
Problem Solving 101: A Simple Book for Smart People
Ken Watanabe
Rules of Thumb: How to Stay Productive and Inspired Even in the Most Turbulent Times
Alan M. Webber
Co-Design: A Process of Design Participation
Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari
The Checklist Manifesto: How to Get Things Right
Atul Gawande
The Elements of User Experience: User-Centered Design for the Web and Beyond
Jesse James Garrett
The Back of the Napkin: Solving Problems and Selling Ideas with Pictures
Dan Roam
Natural Capitalism: Creating the Next Industrial Revolution
Paul Hawken, Amory Lovins, L. Hunter Lovins
The Experience Economy: Work Is Theater & Every Business a Stage
B. Joseph Pine, James H. Gilmore
Service Breakthroughs
James L. Heskett
Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers
Alexander Osterwalder, Yves Pigneur
Yes!: 50 Scientifically Proven Ways to Be Persuasive
Noah J. Goldstein, Steve J. Martin, Robert B. Cialdini
Everything Is Miscellaneous: The Power of the New Digital Disorder
David Weinberger
Simplicity
Edward De Bono
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation
Tim Brown
Subject To Change: Creating Great Products & Services for an Uncertain World
Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba
The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization
Thomas Kelley, Jonathan Littman
The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action
Jeffrey Pfeffer, Robert I. Sutton
The Tipping Point: How Little Things Can Make a Big Difference
Malcolm Gladwell
Information Anxiety 2
Richard S Wurman
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Fred Lee
Designing for the Digital Age: How to Create Human-Centered Products and Services
Kim Goodwin
Do You Matter?: How Great Design Will Make People Love Your Company
Robert Brunner, Stewart Emery, Russ Hall
Wired to Care: How Companies Prosper When They Create Widespread Empathy
Dev Patnaik
The Professional Stranger: An Informal Introduction to Ethnography
Michael H. Agar
Designing Services with Innovative Methods: Perspectives on Service Design
Satu Miettinen, Mikko Koivisto
In the Bubble: Designing in a Complex World
John Thackara
Understanding Comics: The Invisible Art
Scott McCloud
Envisioning Information
Edward R. Tufte
Printable Book List
Current collection at Service Design Books as of November 21, 2017.