Service Design Books is a co-created library of recommended reading for service designers. http://www.servicedesignbooks.org Custom http://www.servicedesignbooks.org/isbn/0385260946/the-fifth-discipline/ Peter M. Senge The Art and Practice of the Learning Organization May 6, 2013 1:25pm http://www.servicedesignbooks.org/isbn/9789461861306/service-design-by-industrial-designers/ Sleeswijk Visser, F. Design practice is changing. The applications of design skills, knowledge, activities and processes seem to become wider everyday. More and more designers are tackling complex societal issues, and apply their design skills to projects where product development no longer... April 9, 2013 9:30am http://www.servicedesignbooks.org/isbn/1933820330/service-design/ Andy Polaine, Lavrans Løvlie, Ben Reason FROM AMAZON.COM: We have unsatisfactory experiences when we use banks, buses, health services and insurance companies. They don't make us feel happier or richer. Why are they not designed as well as the products we love to use such... March 25, 2013 10:39pm http://www.servicedesignbooks.org/isbn/9788565424011/design-thinking---business-innovation/ Maurício Vianna Ysmar Vianna Isabel K. Adler Brenda Lucena Beatriz Russo Innovation guided by design has come to complement the vision of the market that to innovate it is necessary to focus on the development or integration of new technologies and the opening and/or serving of new markets. As well... March 11, 2013 7:07am http://www.servicedesignbooks.org/isbn/3874398307/branded-interactions/ Marco Spies The brand-oriented design of interactive applications goes beyond visual design. The challenge of shaping digital touchpoints fundamentally changes the profession of design.Branded Interactions offers sound and practical advice with case studies and checklists throughout the BIxD process.The book will... January 21, 2013 4:03am http://www.servicedesignbooks.org/isbn/9788565424028/design-thinking/ Mauricio Vianna et al. Innovation guided by design has come to complement the vision of the market that, to innovate it is necessary to focus on the development or integration of new technologies and the opening and/or serving of new markets. As well... December 13, 2012 10:02am http://www.servicedesignbooks.org/isbn/9781118083468/101-design-methods/ Vijay Kumar Unlike other books on the subject, 101 Design Methods approaches the practice of creating new products, services, and customer experiences as a science, rather than an art, providing a practical set of collaborative tools and methods for planning and... November 16, 2012 9:39am http://www.servicedesignbooks.org/isbn/1592537561/universal-methods-of-design/ Bruce Hanington, Bella Martin Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions is a new book by Bella Martin and Bruce Hanington.The book contains a wide selection of tools for better conversations; methods and... July 3, 2012 5:45am http://www.servicedesignbooks.org/isbn/1422133311/uncommon-service/ Frances Frei, Anne Morriss I recently wrote a review of this book on our programme website and though this may be helpful for people using this site too, as this book is a great contribution to existing service design literature.So if you’re a... April 16, 2012 6:10am http://www.servicedesignbooks.org/isbn/1118143728/make-space/ Scott Doorley, Scott Witthoft, Hasso Plattner Institute of Design at Stanford University FROM AMAZON.COM: "If you are determined to encourage creativity and provide a collaborative environment that will bring out the best in people, you will want this book by your side at all times." --Bill Moggridge, Director of the Smithsonian's... March 20, 2012 6:45pm May 18, 2013 1:18am