Do You Matter?: How Great Design Will Make People Love Your Company
Robert Brunner, Stewart Emery, Russ Hall
Publication Date
March 2010
FT Press
FROM AMAZON.COM: More and more companies are coming to understand the competitive advantage offered by outstanding design. With this, you can create products, services, and experiences that truly matter to your customers' lives and thereby drive powerful, sustainable improvements in business performance.

But delivering great designs is not easy. Many companies accomplish it once, or twice; few do it consistently. The secret: building a truly design-driven business, in which design is central to everything you do.

Do You Matter? shows how to do precisely that. Legendary industrial designer Robert Brunner (who laid the groundwork for Apple's brilliant design language) and Stewart Emery (Success Built to Last) begin by making an incontrovertible case for the power of design in making emotional connections, deepening relationships, and strengthening brands.

You'll learn what it really means to be "design-driven" and how that translates into action at Nike, Apple, BMW and IKEA. You'll learn design-driven techniques for managing your entire experience chain; define effective design strategies and languages; and learn how to manage design from the top, encouraging "risky" design innovations that lead to entirely new markets.

The authors show how (and how not) to use research; how to extend design values into marketing, manufacturing, and beyond; and how to keep building on your progress, truly "baking" design into all your processes and culture.

"Definitely, a game changer! Design experience is the power shift to our era what mass marketing was to the last century."

John Sculley former CEO, Pepsi and Apple

"Great design is about creating a deep relationship with your customers. If you don't, you're roadkill. This book shows you how and much, much more. Be prepared to have your mind blown."

Bill Burnett Executive Director, Design Program, Stanford University

"Design is the last great differentiator, and yet so few really understand it. Do You Matter? offers a marvelous series of direct, in-your-face observations and drives home the means to an absolutely integrated design strategy."

Ray Riley Design GM, Entertainment and Devices, Microsoft

"This book will challenge you to ask and answer what arguably are the most important questions an executive can ponder today. So open up."

Noah Kerner CEO, Noise and coauthor, Chasing Cool

Do You Matter?
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Two Comments
Paul Davies on August 9, 2010 9:15am
A nice read which uses both good and bad examples of implementing a design-driven approach. A full review is here
Paul Thurston on April 15, 2011 10:16pm
Far too simple for my liking...very light reading and left me pretty disappointed.
Do You Matter?: How Great Design Will Make People Love Your Company
By Robert Brunner, Stewart Emery, Russ Hall
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  1. Design Matters
  2. Do You Matter?
  3. How to Matter
  4. Being Design Driven
  5. Your Brand is Not Your Logo
  6. Products as Portals
  7. Your Products and Services are Talking to People
  8. Building a Design-Driven Culture
  9. Go Forth and Matter