FROM AMAZON.COM: Experience Based Design (EBD) is a new way to bring about improvements in healthcare services by being user-focused. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration.
By exploring the underlying concepts, methods and practices of EBD, this exciting guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion.
It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers and shapers, and quality improvement and organizational development specialists in healthcare. Patient groups and national organizations, too, will find the book inspirational.
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design By Paul Bate, Glenn Robert
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