Journey to the Interface
Authors
Sophia Parker, Joe Heapy
Publication Date
June 2010
Publisher
Demos
One of the first Service Design publications, clear focus on public services. Shows strongly why we need to apply Service Design to public services and how it can be done. Gives good examples.

The authors outline an ideology for service that goes beyond operational concerns like key performance indicators. As they put it, the fundamental purpose of service is to provide support and to help people live their lives to their full potential.

Experiences and relationships are the recurring themes of this pamphlet from Demos and Engine in the UK.

I would say: a Service Design Classic!

Journey to the Interface Filed under: service design, public service, case studies, experience, relationships.
 Rate this book
Guest tags and ratings are provisional. Sign in to confirm.
One Comment
Jeff Howard on June 10, 2010 3:55pm
Here's the website to download a copy: http://www.demos.co.uk/publications/thejourneytotheinterface

It's available under a creative commons license.

Journey to the Interface By Sophia Parker, Joe Heapy
Share your perspective. Does this book belong in the service design canon? What are the most important points to take away? Please share any links to reviews or other information regarding this book or its themes.
Your Name *
E-mail Address *
Website
+ Upload Image
  
Check your inbox for confirmation after you submit your comment. Follow the link in the e-mail for approval. You should only need to do this once.