FROM AMAZON.COM: This text argues that in an increasingly complex world, "simplicity" is going to be a key value. The pace of change is not going to stop so we have to make a conscious effort to make things simpler. Edward de Bono shows that very often a lateral thinking approach can simplify a complex matter.
Guest tags and ratings are provisional. Sign in to confirm.
Share your perspective. Does this book belong in the service design canon? What are the most important points to take away? Please share any links to reviews or other information regarding this book or its themes.