Must Read

Highly rated with established community support.

Servicedesign Søren Bechmann
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown

Highly rated with growing community support.

Storytelling for User Experience: Crafting Stories for Better Design Whitney Quesenbery, Kevin Brooks
Touchpoint: The Journal of Service Design
The Element: How Finding Your Passion Changes Everything Sir Ken Robinson
The Value of Nothing: How to Reshape Market Society and Redefine Democracy Raj Patel
The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies Chet Holmes
Mental Models: Aligning Design Strategy with Human Behavior Indi Young
Design for Services Dr Anna Meroni, Dr Daniela Sangiorgi

Highly rated but with minimal community notice.

Service Design: From Insight to Implementation Andy Polaine, Lavrans Løvlie, Ben Reason
Personal Revolutions: A Short Course in Realness Mr Oli Anderson
Value Proposition Design: How to Create Products and Services Customers Want Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams James Kalbach

Highly rated books published more than 15 years ago.

The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization Thomas Kelley, Jonathan Littman
Universal Principles of Design William Lidwell, Kritina Holden, Jill Butler
Orbiting the Giant Hairball: A Corporate Fool's Guide to Surviving with Grace Gordon MacKenzie
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
Contextual Design: Defining Customer-Centered Systems Hugh Beyer, Karen Holtzblatt
The Professional Stranger: An Informal Introduction to Ethnography Michael H. Agar
Information Anxiety 2 Richard S Wurman
Envisioning Information Edward R. Tufte
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Fred Lee
The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community Ray Oldenburg
Managing as Designing
Design Charrettes for Sustainable Communities Patrick M. Condon
Design Probes Tuuli Mattelmäki
The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals Don Koberg, Jim Bagnall
Cradle to Cradle: Remaking the Way We Make Things Michael Braungart
Co-Design: A Process of Design Participation Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari

Highly rated books with increasing popularity.

From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young

Four star rating with established community support.

Service Design Birgit Mager, Michael Gais
Service Design

Four star rating with growing community support.

How to Be an Explorer of the World: Portable Life Museum Keri Smith
Make Space: How to Set the Stage for Creative Collaboration Scott Doorley, Scott Witthoft, Hasso Plattner Institute of Design at Stanford University
Life Inc.: How the World Became a Corporation and How to Take It Back Douglas Rushkoff
Innovation X: Why a Company's Toughest Problems Are Its Greatest Advantage Adam Richardson
Design and Creativity: Policy, Management and Practice
The Checklist Manifesto: How to Get Things Right Atul Gawande
The Craftsman Prof. Richard Sennett

Four star rating with minimal community notice.

Services Marketing Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler
Services Marketing

Three star rating with established community support.

Service Design: Practical Access to an Evolving Field Stefan Moritz

Three star rating with growing community support.

The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action Jeffrey Pfeffer, Robert I. Sutton
The Power of Less: The 6 Essential Productivity Principles That Will Change Your Life Leo Babauta

Books with no star rating.

The Third Teacher: 79 Ways You Can Use Design to Transform Teaching & Learning Inc. OWP/P Cannon Design, VS Furniture, Bruce Mau Design
The Third Teacher: 79 Ways You Can Use Design to Transform Teaching & Learning