Design Research: Methods and Perspectives
Universal Principles of Design William Lidwell, Kritina Holden, Jill Butler
Facilitator's Guide to Participatory Decision-Making Sam Kaner
Cradle to Cradle: Remaking the Way We Make Things Michael Braungart
The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals Don Koberg, Jim Bagnall
The Laws of Simplicity John Maeda
Flow: The Psychology of Optimal Experience Mihaly Csikszentmihalyi
Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions Donald A. Schon
Design and the Elastic Mind
Design Noir: The Secret Life of Electronic Objects Anthony Dunne, Fiona Raby
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
Mental Models: Aligning Design Strategy with Human Behavior Indi Young
Purple Cow: Transform Your Business by Being Remarkable Seth Godin
The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies Chet Holmes
A Whole New Mind: Why Right-Brainers Will Rule the Future Daniel H. Pink
Design Probes Tuuli Mattelmäki
Service Design Book Colin Rudd, Vernon Lloyd
Design for the Real World: Human Ecology and Social Change Victor Papanek
The Design of Everyday Things Donald A. Norman
Designing Interactions Bill Moggridge
The Service Profit Chain James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Writing Ethnographic Fieldnotes Robert M. Emerson, Rachel I. Fretz, Linda L. Shaw
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
Out of Our Minds: Learning to be Creative Ken Robinson
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
Orbiting the Giant Hairball: A Corporate Fool's Guide to Surviving with Grace Gordon MacKenzie
Contextual Design: Defining Customer-Centered Systems Hugh Beyer, Karen Holtzblatt
The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community Ray Oldenburg
Systems Thinking in the Public Sector: The failure of the reform regime... and a manifesto for a better way John Seddon
How to Be an Explorer of the World: Portable Life Museum Keri Smith
Design Charrettes for Sustainable Communities Patrick M. Condon
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
Nudge: Improving decisions about health, wealth and happiness Richard Thaler, Cass Sunstein
Managing as Designing
The Elements of User Experience: User-Centered Design for the Web and Beyond Jesse James Garrett
Natural Capitalism: Creating the Next Industrial Revolution Paul Hawken, Amory Lovins, L. Hunter Lovins
The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine, James H. Gilmore
Service Breakthroughs James L. Heskett
Yes!: 50 Scientifically Proven Ways to Be Persuasive Noah J. Goldstein, Steve J. Martin, Robert B. Cialdini
Everything Is Miscellaneous: The Power of the New Digital Disorder David Weinberger
Simplicity Edward De Bono
Subject To Change: Creating Great Products & Services for an Uncertain World Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba
The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization Thomas Kelley, Jonathan Littman
The Tipping Point: How Little Things Can Make a Big Difference Malcolm Gladwell
Information Anxiety 2 Richard S Wurman
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Fred Lee
The Professional Stranger: An Informal Introduction to Ethnography Michael H. Agar
In the Bubble: Designing in a Complex World John Thackara
Understanding Comics: The Invisible Art Scott McCloud
Envisioning Information Edward R. Tufte
Co-Design: A Process of Design Participation Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari