Service Design with Theory
The book presents discussions and debates from three distinct areas of service design research: societal change, value co-creation and development of service design.

User participation can change society, and service design can contribute to this change.

The service design approach provides tools for engaging the citizen and policy design.

Service design plays a role in value co-creation and innovation processes. This role is more strategic than it is merely operative. Service design is establishing itself as a discipline. This debate includes a strong multi-disciplinary approach and the research and development of service design methods. The book includes chapters from top service design authors (Daniela Sangiorgi, Stefan Holmlid, Andy Polaine, Nicola Morelli etc.) and interesting case studies (Arne Van Oosterom and Tim Schuurman from Designthinkers and Erik Widmark and Emma Johansson from Transformator etc.) from design consultancies and researchers. This book has a blog,, where information about the book will be available.
Service Design with Theory Filed under: service design, theory.
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Satu Miettinen on December 18, 2013 10:13pm
Uploaded by Satu Miettinen
Satu Miettinen on December 18, 2013 10:14pm
Check out the service design book we edited last year.
Service Design with Theory By Satu Miettinen, Anu Valtonen
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  1. Foreword: Satu Miettinen and Anu Valtonen
  2. Service Design with Theory. Discussions on Change, Value and Methods: Satu Miettinen
  3. User Participation Changes Society
  4. Public Foundations of Service Design: Sabine Juninger
  5. Service design and its role in changing education: Ksenija Kuzmina, Tracy Bhamra and Rhoda Trimingham
  6. Solutions for relational services: Carla Cipolla
  7. Developing services to support elderly everyday interaction: Mirja Kälviäinen and Nicola Morelli
  8. Governance’s Role in Service Design: Extending Theory in Light of Finnish Model: Fahrettin Ersin Alaca
  9. Enabling situated open and participatory design processes by exploiting a digital platform for open innovation in smart cities: Grazia Concilio and Francesca Rizzo
  10. More pleasant public services with the help of Service Design: Erik Widmark and Emma Johansson
  11. Refocusing the practice of service design in socially responsible contexts: Robert A Young
  12. Creating Value
  13. Value co-creation in Design for Services: Daniela Sangiorgi
  14. Relations and rationales of user’s involvement in service design and service management: Katarina Wetter Edman
  15. Opportunities and Challenges of Using Service Design in SME Service Business Development: Taina Vuorela, Helena Ahola and Päivi Aro
  16. User-centered service innovation: Are commercial interests preventing clients from maximising the value they get from service design research?: Andrew Walters, Paul Thurston and Gavin Cawood
  17. Case Utreht Central Station: Service Innovation through Co-Creation: Arne Van Oosterom and Tim Schuurman
  18. The tradition of industrial design and the industrialization of services: Nicola Morelli
  19. Developing Service Design
  20. Play, interactivity and service design: towards a unified design language: Andrew Polaine
  21. The Experience Design Framework: Supporting Design Thinking in the Service Domain: John Knight
  22. Conceptualisations of Service Prototyping: Service Sketches, Walkthroughs and Live Service Prototypes: Johan Blomqvist
  23. Agile Techniques in Service Prototyping. Simo Rontti, Satu Miettinen, Essi Kuure and Antti Lindström
  24. Understanding Visualisation Practices: A distributed cognition perspective: Fabian Segelström
  25. Designing for Resourcefulness in Service. Some Assumptions and Consequences: Stefan Holmlid