Value Proposition Design: How to Create Products and Services Customers Want
Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith

Personal Revolutions: A Short Course in Realness
Mr Oli Anderson

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
James Kalbach

Service-Dominant Logic: Premises, Perspectives, Possibilities
Robert F. Lusch, Stephen L. Vargo

Services Marketing
Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler

User Experience in Libraries: Applying Ethnography and Human-Centred Design
Andy Priestner, Matt Borg

Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement
Joe J. Marquez, Annie Downey

Service Design for Business: A Practical Guide to Optimizing the Customer Experience
Ben Reason, vlie, Lavrans LÃ, Melvin Brand Flu

The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations
Lucy Kimbell

Living with Complexity
Donald A. Norman

Outside In: The Power of Putting Customers at the Center of Your Business
Harley Manning, Kerry Bodine

Web X.0: Erfolgreiches Webdesign und professionelle Webkonzepte. Gestaltungsstrategien, Styleguides und Layouts fyr stationare und mobile Medien
Torsten Stapelkamp

Interaction- und Interfacedesign: Web-, Game-, Produkt- und Servicedesign Usability und Interface als Corporate Identity
Torsten Stapelkamp

DVD-Produktionen: gestalten - erstellen - nutzen
Torsten Stapelkamp

Informationsvisualisierung: Web - Print - Signaletik. Erfolgreiches Informationsdesign
Torsten Stapelkamp

Screen- und Interfacedesign: Gestaltung und Usability fyr Hard- und Software
Torsten Stapelkamp

The Ten Principles Behind Great Customer Experiences
Matt Watkinson

The Service Startup: Design gets Lean
Tenny Pinheiro

Service Design with Theory
Satu Miettinen, Anu Valtonen

The Fifth Discipline
Peter M. Senge

Service Design by Industrial Designers
Sleeswijk Visser, F.

Service Design: From Insight to Implementation
Andy Polaine, Lavrans Løvlie, Ben Reason

Design Thinking - Business Innovation
Maurício Vianna Ysmar Vianna Isabel K. Adler Brenda Lucena Beatriz Russo

Branded Interactions
Marco Spies

Design Thinking: Business Innovation
Mauricio Vianna et al.

101 Design Methods: A Structured Approach for Driving Innovation in Your Organization
Vijay Kumar

Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions
Bruce Hanington, Bella Martin

Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Frances Frei, Anne Morriss

Make Space: How to Set the Stage for Creative Collaboration
Scott Doorley, Scott Witthoft, Hasso Plattner Institute of Design at Stanford University

The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses
Eric Ries

Seizing the White Space: Business Model Innovation for Growth and Renewal
Mark W. Johnson

Opposable Mind: Winning Through Integrative Thinking
Roger L. Martin

Designing for Growth: A Design Thinking Toolkit for Managers
Jeanne Liedtka, Tim Ogilvie

Design Works: How to Tackle Your Toughest Innovation Challenges through Business Design
Heather Fraser

The Third Teacher: 79 Ways You Can Use Design to Transform Teaching & Learning
Inc. OWP/P Cannon Design, VS Furniture, Bruce Mau Design

Design Research: Methods and Perspectives
Brenda Laurel

Universal Principles of Design
William Lidwell, Kritina Holden, Jill Butler

Design with Intent: 101 Patterns for Influencing Behaviour Through Design
Dan Lockton, David Harrison, Neville A. Stanton

Facilitator's Guide to Participatory Decision-Making
Sam Kaner

Design at Your Service
Xenia Viladas

Cradle to Cradle: Remaking the Way We Make Things
Michael Braungart

Where Good Ideas Come From: The Natural History of Innovation
Steven Johnson

Design for Services
Dr Anna Meroni, Dr Daniela Sangiorgi

The Handbook of Design Management
Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung

Drive: The Surprising Truth About What Motivates Us
Daniel H. Pink

Design-inspired Innovation
James M. Utterback, Bengt-Arne Vedin, Eduardo Alvarez, Sten Ekman, Susan Walsh Sanderson, Bruce Tether, Roberto Verganti

A Fine Line: How Design Strategies Are Shaping the Future of Business
Hartmut Esslinger

Innovation X: Why a Company's Toughest Problems Are Its Greatest Advantage
Adam Richardson

The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals
Don Koberg, Jim Bagnall

The Laws of Simplicity
John Maeda

Sources of Power: How People Make Decisions
Gary Klein

Flow: The Psychology of Optimal Experience
Mihaly Csikszentmihalyi

Switch: How to Change Things When Change Is Hard
Chip Heath, Dan Heath

Designing with Progressive Enhancement: Building the Web that Works for Everyone
Todd Parker, Scott Jehl, Maggie Costello Wachs, Patty Toland

Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions
Donald A. Schon

What Designers Know
Bryan Lawson

Design and the Elastic Mind
Paola Antonelli

Digital Ground: Architecture, Pervasive Computing, and Environmental Knowing
Malcolm McCullough

Design Noir: The Secret Life of Electronic Objects
Anthony Dunne, Fiona Raby

Management by Design: Applying Design Principles to the Work Experience
Daniel W. Rasmus

Exposing the Magic of Design: A Practitioner's Guide to the Methods and Theory of Synthesis
Jon Kolko

Sketching User Experiences: Getting the Design Right and the Right Design
Bill Buxton

This is Service Design Thinking: Basics - Tools - Cases
Stickdorn & Schneider

Mental Models: Aligning Design Strategy with Human Behavior
Indi Young

Resonate: Present Visual Stories that Transform Audiences
Nancy Duarte

Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers
Dave Gray, Sunni Brown, James Macanufo

Touchpoint: The Journal of Service Design
Birgit Mager

Purple Cow: Transform Your Business by Being Remarkable
Seth Godin

The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies
Chet Holmes

The Power of Less: The 6 Essential Productivity Principles That Will Change Your Life
Leo Babauta

Content Strategy for the Web
Kristina Halvorson

A Whole New Mind: Why Right-Brainers Will Rule the Future
Daniel H. Pink

Design Probes
Tuuli Mattelmäki

Service Design Book
Colin Rudd, Vernon Lloyd

Design for the Real World: Human Ecology and Social Change
Victor Papanek

The Design of Everyday Things
Donald A. Norman

Designing Interactions
Bill Moggridge

The Service Profit Chain
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger

Life Inc.: How the World Became a Corporation and How to Take It Back
Douglas Rushkoff

Small Is Beautiful: Economics as if People Mattered
E. F. Schumacher

Writing Ethnographic Fieldnotes
Robert M. Emerson, Rachel I. Fretz, Linda L. Shaw

Service Management and Marketing: Customer Management in Service Competition
Christian Grönroos

Glimmer: How Design Can Transform Your Life, Your Business, and Maybe Even the World
Warren Berger

The Element: How Finding Your Passion Changes Everything
Sir Ken Robinson

Out of Our Minds: Learning to be Creative
Ken Robinson

Servicedesign
Søren Bechmann

Sustainable Everyday: Scenarios of Urban Life
Ezio Manzini, Francois Jegou

Design and Creativity: Policy, Management and Practice
Guy Julier, Liz Moor

New Service Development and Innovation in the New Economy
Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden

From Products to Services: Insights and experience from companies which have embraced the service economy
Laurie Young

Unfolding the Napkin: The Hands-On Method for Solving Complex Problems with Simple Pictures
Dan Roam

Building Design Strategy: Using Design to Achieve Key Business Objectives
Thomas Lockwood, Thomas Walton

Design Driven Innovation: Changing the Rules of Competition by Radically Innovating What Things Mean
Roberto Verganti

Orbiting the Giant Hairball: A Corporate Fool's Guide to Surviving with Grace
Gordon MacKenzie

Contextual Design: Defining Customer-Centered Systems
Hugh Beyer, Karen Holtzblatt

Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
Thomas Lockwood

Creating Desired Futures: Solving complex business problems with Design Thinking
Michael Shamiyeh

Storytelling for User Experience: Crafting Stories for Better Design
Whitney Quesenbery, Kevin Brooks

The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community
Ray Oldenburg

The Value of Nothing: How to Reshape Market Society and Redefine Democracy
Raj Patel

Service Design: Practical Access to an Evolving Field
Stefan Moritz

Systems Thinking in the Public Sector: The failure of the reform regime... and a manifesto for a better way
John Seddon

How to Be an Explorer of the World: Portable Life Museum
Keri Smith

The Design of Business: Why Design Thinking is the Next Competitive Advantage
Roger L. Martin

We-Think: Mass innovation, not mass production
Charles Leadbeater

Design Charrettes for Sustainable Communities
Patrick M. Condon

The Craftsman
Prof. Richard Sennett

Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design
Paul Bate, Glenn Robert

Journey to the Interface
Sophia Parker, Joe Heapy

Nudge: Improving decisions about health, wealth and happiness
Richard Thaler, Cass Sunstein

Service Design
Birgit Mager, Michael Gais

Service Management: Strategy and Leadership in Service Business
Richard Normann

Managing as Designing
Richard Boland Jr., Fred Collopy

Problem Solving 101: A Simple Book for Smart People
Ken Watanabe

Rules of Thumb: How to Stay Productive and Inspired Even in the Most Turbulent Times
Alan M. Webber

Co-Design: A Process of Design Participation
Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari

The Checklist Manifesto: How to Get Things Right
Atul Gawande

The Elements of User Experience: User-Centered Design for the Web and Beyond
Jesse James Garrett

The Back of the Napkin: Solving Problems and Selling Ideas with Pictures
Dan Roam

Natural Capitalism: Creating the Next Industrial Revolution
Paul Hawken, Amory Lovins, L. Hunter Lovins

The Experience Economy: Work Is Theater & Every Business a Stage
B. Joseph Pine, James H. Gilmore

Service Breakthroughs
James L. Heskett

Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers
Alexander Osterwalder, Yves Pigneur

Yes!: 50 Scientifically Proven Ways to Be Persuasive
Noah J. Goldstein, Steve J. Martin, Robert B. Cialdini

Everything Is Miscellaneous: The Power of the New Digital Disorder
David Weinberger

Simplicity
Edward De Bono

Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation
Tim Brown

Subject To Change: Creating Great Products & Services for an Uncertain World
Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba

The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization
Thomas Kelley, Jonathan Littman

The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action
Jeffrey Pfeffer, Robert I. Sutton

The Tipping Point: How Little Things Can Make a Big Difference
Malcolm Gladwell

Information Anxiety 2
Richard S Wurman

If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Fred Lee

Designing for the Digital Age: How to Create Human-Centered Products and Services
Kim Goodwin

Do You Matter?: How Great Design Will Make People Love Your Company
Robert Brunner, Stewart Emery, Russ Hall

Wired to Care: How Companies Prosper When They Create Widespread Empathy
Dev Patnaik

The Professional Stranger: An Informal Introduction to Ethnography
Michael H. Agar

Designing Services with Innovative Methods: Perspectives on Service Design
Satu Miettinen, Mikko Koivisto

In the Bubble: Designing in a Complex World
John Thackara

Understanding Comics: The Invisible Art
Scott McCloud

Envisioning Information
Edward R. Tufte