Foundation

Highly rated with growing community support.

Design for Services Dr Anna Meroni, Dr Daniela Sangiorgi
Design for Services
Dr Anna Meroni, Dr Daniela Sangiorgi
Discovery

Highly rated but with minimal community notice.

Design Thinking - Business Innovation Maurício Vianna Ysmar Vianna Isabel K. Adler Brenda Lucena Beatriz Russo
Service Design with Theory
Classic

Highly rated books published more than 15 years ago.

Designing Services with Innovative Methods: Perspectives on Service Design
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
The Service Profit Chain James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Facilitator's Guide to Participatory Decision-Making Sam Kaner
The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community Ray Oldenburg
The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies Chet Holmes
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
Service Design Birgit Mager, Michael Gais
Purple Cow: Transform Your Business by Being Remarkable Seth Godin
Mental Models: Aligning Design Strategy with Human Behavior Indi Young
This is Service Design Thinking: Basics - Tools - Cases
Where Good Ideas Come From: The Natural History of Innovation Steven Johnson
Unrated

Books with no star rating.

Design-inspired Innovation James M. Utterback, Bengt-Arne Vedin, Eduardo Alvarez, Sten Ekman, Susan Walsh Sanderson, Bruce Tether, Roberto Verganti
The Handbook of Design Management Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung