Service Design Books
Copyright © 2026
Copyright © 2026
141 Titles Recommended by the Community
From 67 Curators
Growing number of recent comments, tags or page views.
Exposing the Magic of Design: A Practitioner's Guide to the Methods and Theory of Synthesis Jon Kolko
Highly rated with growing community support.
Design for Services Dr Anna Meroni, Dr Daniela Sangiorgi
Design Thinking: Business Innovation Mauricio Vianna et al.
Branded Interactions Marco Spies
Highly rated but with minimal community notice.
Design Thinking - Business Innovation Maurício Vianna
Ysmar Vianna
Isabel K. Adler
Brenda Lucena
Beatriz Russo
Service Design: From Insight to Implementation Andy Polaine, Lavrans Løvlie, Ben Reason
Service Design for Business: A Practical Guide to Optimizing the Customer Experience Ben Reason, vlie, Lavrans LÃ, Melvin Brand Flu
Personal Revolutions: A Short Course in Realness Mr Oli Anderson
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams James Kalbach
Value Proposition Design: How to Create Products and Services Customers Want Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith
Highly rated books published more than 15 years ago.
The Checklist Manifesto: How to Get Things Right Atul Gawande
Subject To Change: Creating Great Products & Services for an Uncertain World Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba
Managing as Designing
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
The Back of the Napkin: Solving Problems and Selling Ideas with Pictures Dan Roam
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
Systems Thinking in the Public Sector: The failure of the reform regime... and a manifesto for a better way John Seddon
The Value of Nothing: How to Reshape Market Society and Redefine Democracy Raj Patel
The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community Ray Oldenburg
Designing for the Digital Age: How to Create Human-Centered Products and Services Kim Goodwin
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization Thomas Kelley, Jonathan Littman
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown
The Elements of User Experience: User-Centered Design for the Web and Beyond Jesse James Garrett
Nudge: Improving decisions about health, wealth and happiness Richard Thaler, Cass Sunstein
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
Design and Creativity: Policy, Management and Practice
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
Glimmer: How Design Can Transform Your Life, Your Business, and Maybe Even the World Warren Berger
Life Inc.: How the World Became a Corporation and How to Take It Back Douglas Rushkoff
Design for the Real World: Human Ecology and Social Change Victor Papanek
Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers Dave Gray, Sunni Brown, James Macanufo
Design and the Elastic Mind
Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions Donald A. Schon
The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals Don Koberg, Jim Bagnall
Design Research: Methods and Perspectives
Envisioning Information Edward R. Tufte
The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine, James H. Gilmore
The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies Chet Holmes
Purple Cow: Transform Your Business by Being Remarkable Seth Godin
Mental Models: Aligning Design Strategy with Human Behavior Indi Young
Innovation X: Why a Company's Toughest Problems Are Its Greatest Advantage Adam Richardson
A Fine Line: How Design Strategies Are Shaping the Future of Business Hartmut Esslinger
Universal Principles of Design William Lidwell, Kritina Holden, Jill Butler
Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers Alexander Osterwalder, Yves Pigneur
Co-Design: A Process of Design Participation Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari
Four star rating with growing community support.
Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions Bruce Hanington, Bella Martin
Three star rating with established community support.
Rules of Thumb: How to Stay Productive and Inspired Even in the Most Turbulent Times Alan M. Webber
Three star rating with growing community support.
Do You Matter?: How Great Design Will Make People Love Your Company Robert Brunner, Stewart Emery, Russ Hall
The Power of Less: The 6 Essential Productivity Principles That Will Change Your Life Leo Babauta
Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei, Anne Morriss
Books with no star rating.
Designing with Progressive Enhancement: Building the Web that Works for Everyone Todd Parker, Scott Jehl, Maggie Costello Wachs, Patty Toland
Design-inspired Innovation James M. Utterback, Bengt-Arne Vedin, Eduardo Alvarez, Sten Ekman, Susan Walsh Sanderson, Bruce Tether, Roberto Verganti
The Handbook of Design Management Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung
User Experience in Libraries: Applying Ethnography and Human-Centred Design
Service Management: Strategy and Leadership in Service Business Richard Normann
Digital Ground: Architecture, Pervasive Computing, and Environmental Knowing Malcolm McCullough
Seizing the White Space: Business Model Innovation for Growth and Renewal Mark W. Johnson
Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement Joe J. Marquez, Annie Downey
Management by Design: Applying Design Principles to the Work Experience Daniel W. Rasmus
