Managing as Designing
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community Ray Oldenburg
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization Thomas Kelley, Jonathan Littman
The Elements of User Experience: User-Centered Design for the Web and Beyond Jesse James Garrett
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
Design for the Real World: Human Ecology and Social Change Victor Papanek
Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions Donald A. Schon
The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals Don Koberg, Jim Bagnall
Design Research: Methods and Perspectives
Envisioning Information Edward R. Tufte
The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine, James H. Gilmore
Purple Cow: Transform Your Business by Being Remarkable Seth Godin
Universal Principles of Design William Lidwell, Kritina Holden, Jill Butler
Co-Design: A Process of Design Participation Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari