Service Design Book
Authors
Colin Rudd, Vernon Lloyd
Publication Date
May 2007
Publisher
The Stationery Office
FROM AMAZON.COM: ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.
Service Design Book Filed under: itil.
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One Comment
dilek acar gurel on August 5, 2010 7:53pm
http://www.theregister.co.uk/2007/10/10/itil_service_design/
Service Design Book By Colin Rudd, Vernon Lloyd
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  1. Introduction
  2. Service management as a practice
  3. Service design principles
  4. Service design processes
  5. Service design technology-related activities
  6. Organizing for service design
  7. Technology consideretions
  8. Implementing service design
  9. Challenges, critical factors and risks