Highly rated books published more than 15 years ago.

Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
Design Charrettes for Sustainable Communities Patrick M. Condon
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
Everything Is Miscellaneous: The Power of the New Digital Disorder David Weinberger
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
Designing Interactions Bill Moggridge
Service Design Book Colin Rudd, Vernon Lloyd
Facilitator's Guide to Participatory Decision-Making Sam Kaner

Books with no star rating.

Screen- und Interfacedesign: Gestaltung und Usability fyr Hard- und Software Torsten Stapelkamp