Classic

Highly rated books published more than 15 years ago.

Managing as Designing
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
Service Breakthroughs James L. Heskett
The Service Profit Chain James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Trending

Highly rated books with increasing popularity.

Designing Services with Innovative Methods: Perspectives on Service Design
Designing Services with Innovative Methods: Perspectives on Service Design
Satu Miettinen, Mikko Koivisto
Notable

Four star rating with growing community support.

Design and Creativity: Policy, Management and Practice
Design and Creativity: Policy, Management and Practice
Guy Julier, Liz Moor
Prospect

Four star rating with minimal community notice.

Services Marketing Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler
Services Marketing
Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler
Supplement

Three star rating with growing community support.

The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action Jeffrey Pfeffer, Robert I. Sutton
The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action
Jeffrey Pfeffer, Robert I. Sutton
Unrated

Books with no star rating.

Service Management: Strategy and Leadership in Service Business Richard Normann
Management by Design: Applying Design Principles to the Work Experience Daniel W. Rasmus
The Handbook of Design Management Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung