Service Design Books
Copyright © 2012
Copyright © 2012
114 Titles Recommended by the Community
From 48 Curators
Highly rated with established community support.
Managing as Designing
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
Highly rated but with minimal community notice.
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
Highly rated books published more than 15 years ago.
Four star rating with established community support.
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
Four star rating with growing community support.
Design and Creativity: Policy, Management and Practice
The Service Profit Chain James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Four star rating with minimal community notice.
The Knowing-Doing Gap: How Smart Companies Turn Knowledge into Action Jeffrey Pfeffer, Robert I. Sutton
Books with no star rating.
Service Management: Strategy and Leadership in Service Business Richard Normann
Management by Design: Applying Design Principles to the Work Experience Daniel W. Rasmus
The Handbook of Design Management Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung
