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This is Service Design Thinking: Basics - Tools - Cases

Highly rated with growing community support.

Storytelling for User Experience: Crafting Stories for Better Design Whitney Quesenbery, Kevin Brooks
Design Thinking: Business Innovation Mauricio Vianna et al.

Highly rated books published more than 15 years ago.

Information Anxiety 2 Richard S Wurman
Information Anxiety 2

Books with no star rating.

Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement Joe J. Marquez, Annie Downey