Discovery

Highly rated but with minimal community notice.

The Ten Principles Behind Great Customer Experiences Matt Watkinson
Classic

Highly rated books published more than 15 years ago.

Wired to Care: How Companies Prosper When They Create Widespread Empathy Dev Patnaik
Supplement

Three star rating with growing community support.

Do You Matter?: How Great Design Will Make People Love Your Company Robert Brunner, Stewart Emery, Russ Hall