Service Breakthroughs James L. Heskett

The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine, James H. Gilmore

From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young

New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden

The Value of Nothing: How to Reshape Market Society and Redefine Democracy Raj Patel