Classic

Highly rated books published more than 15 years ago.

Service Breakthroughs James L. Heskett
The Service Profit Chain James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Notable

Four star rating with growing community support.

Yes!: 50 Scientifically Proven Ways to Be Persuasive Noah J. Goldstein, Steve J. Martin, Robert B. Cialdini
Yes!: 50 Scientifically Proven Ways to Be Persuasive