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This is Service Design Thinking: Basics - Tools - Cases
Must Read

Highly rated with established community support.

Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown
Classic

Highly rated books published more than 15 years ago.

The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization Thomas Kelley, Jonathan Littman
Managing as Designing
Systems Thinking in the Public Sector: The failure of the reform regime... and a manifesto for a better way John Seddon
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
Supplement

Three star rating with growing community support.

Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei, Anne Morriss