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This is Service Design Thinking: Basics - Tools - Cases

Highly rated with growing community support.

Branded Interactions Marco Spies
Mental Models: Aligning Design Strategy with Human Behavior Indi Young

Highly rated books published more than 15 years ago.

The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals Don Koberg, Jim Bagnall
Contextual Design: Defining Customer-Centered Systems Hugh Beyer, Karen Holtzblatt
Service Design Book Colin Rudd, Vernon Lloyd
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
Universal Principles of Design William Lidwell, Kritina Holden, Jill Butler
Co-Design: A Process of Design Participation Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari

Four star rating with growing community support.

Subject To Change: Creating Great Products & Services for an Uncertain World Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba
Subject To Change: Creating Great Products & Services for an Uncertain World

Three star rating with established community support.

Service Design: Practical Access to an Evolving Field Stefan Moritz