Service Design Books
Copyright © 2025
Copyright © 2025
141 Titles Recommended by the Community
From 67 Curators
Growing number of recent comments, tags or page views.
Highly rated with growing community support.
Storytelling for User Experience: Crafting Stories for Better Design Whitney Quesenbery, Kevin Brooks
Highly rated but with minimal community notice.
Outside In: The Power of Putting Customers at the Center of Your Business Harley Manning, Kerry Bodine
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations Lucy Kimbell
The Ten Principles Behind Great Customer Experiences Matt Watkinson
Service Design for Business: A Practical Guide to Optimizing the Customer Experience Ben Reason, vlie, Lavrans LÃ, Melvin Brand Flu
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams James Kalbach
Highly rated books published more than 15 years ago.
The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine, James H. Gilmore
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
The Elements of User Experience: User-Centered Design for the Web and Beyond Jesse James Garrett
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
Flow: The Psychology of Optimal Experience Mihaly Csikszentmihalyi
Books with no star rating.
Management by Design: Applying Design Principles to the Work Experience Daniel W. Rasmus
User Experience in Libraries: Applying Ethnography and Human-Centred Design
