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Journey to the Interface Sophia Parker, Joe Heapy
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
Must Read

Highly rated with established community support.

Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert

Highly rated with growing community support.

Storytelling for User Experience: Crafting Stories for Better Design Whitney Quesenbery, Kevin Brooks
Flow: The Psychology of Optimal Experience Mihaly Csikszentmihalyi

Highly rated but with minimal community notice.

Outside In: The Power of Putting Customers at the Center of Your Business Harley Manning, Kerry Bodine
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations Lucy Kimbell
The Ten Principles Behind Great Customer Experiences Matt Watkinson
Service Design for Business: A Practical Guide to Optimizing the Customer Experience Ben Reason, vlie, Lavrans LĂ, Melvin Brand Flu
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams James Kalbach

Highly rated books published more than 15 years ago.

The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine, James H. Gilmore
The Elements of User Experience: User-Centered Design for the Web and Beyond Jesse James Garrett

Four star rating with growing community support.

Design Thinking: Integrating Innovation, Customer Experience, and Brand Value

Books with no star rating.

Management by Design: Applying Design Principles to the Work Experience Daniel W. Rasmus
User Experience in Libraries: Applying Ethnography and Human-Centred Design