Service Design Books
Copyright © 2026
Copyright © 2026
141 Titles Recommended by the Community
From 67 Curators
Highly rated with established community support.
Highly rated with growing community support.
The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses Eric Ries
Highly rated but with minimal community notice.
Living with Complexity Donald A. Norman
The Ten Principles Behind Great Customer Experiences Matt Watkinson
The Fifth Discipline Peter M. Senge
Outside In: The Power of Putting Customers at the Center of Your Business Harley Manning, Kerry Bodine
Service Design for Business: A Practical Guide to Optimizing the Customer Experience Ben Reason, vlie, Lavrans LÃ, Melvin Brand Flu
Web X.0: Erfolgreiches Webdesign und professionelle Webkonzepte. Gestaltungsstrategien, Styleguides und Layouts fyr stationare und mobile Medien Torsten Stapelkamp
Interaction- und Interfacedesign: Web-, Game-, Produkt- und Servicedesign Usability und Interface als Corporate Identity Torsten Stapelkamp
Design Thinking - Business Innovation Maurício Vianna
Ysmar Vianna
Isabel K. Adler
Brenda Lucena
Beatriz Russo
Service Design by Industrial Designers
Service Design with Theory
Value Proposition Design: How to Create Products and Services Customers Want Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith
Highly rated books published more than 15 years ago.
Flow: The Psychology of Optimal Experience Mihaly Csikszentmihalyi
Wired to Care: How Companies Prosper When They Create Widespread Empathy Dev Patnaik
Nudge: Improving decisions about health, wealth and happiness Richard Thaler, Cass Sunstein
Writing Ethnographic Fieldnotes Robert M. Emerson, Rachel I. Fretz, Linda L. Shaw
Design Research: Methods and Perspectives
The Laws of Simplicity John Maeda
Glimmer: How Design Can Transform Your Life, Your Business, and Maybe Even the World Warren Berger
Natural Capitalism: Creating the Next Industrial Revolution Paul Hawken, Amory Lovins, L. Hunter Lovins
Content Strategy for the Web Kristina Halvorson
The Elements of User Experience: User-Centered Design for the Web and Beyond Jesse James Garrett
Switch: How to Change Things When Change Is Hard Chip Heath, Dan Heath
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
Resonate: Present Visual Stories that Transform Audiences Nancy Duarte
Facilitator's Guide to Participatory Decision-Making Sam Kaner
Design and the Elastic Mind
Design for the Real World: Human Ecology and Social Change Victor Papanek
Life Inc.: How the World Became a Corporation and How to Take It Back Douglas Rushkoff
Opposable Mind: Winning Through Integrative Thinking Roger L. Martin
Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions Donald A. Schon
Unfolding the Napkin: The Hands-On Method for Solving Complex Problems with Simple Pictures Dan Roam
A Whole New Mind: Why Right-Brainers Will Rule the Future Daniel H. Pink
Out of Our Minds: Learning to be Creative Ken Robinson
Journey to the Interface Sophia Parker, Joe Heapy
Storytelling for User Experience: Crafting Stories for Better Design Whitney Quesenbery, Kevin Brooks
Design Noir: The Secret Life of Electronic Objects Anthony Dunne, Fiona Raby
Servicedesign Søren Bechmann
Four star rating with growing community support.
Design Works: How to Tackle Your Toughest Innovation Challenges through Business Design Heather Fraser
Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions Bruce Hanington, Bella Martin
Drive: The Surprising Truth About What Motivates Us Daniel H. Pink
Four star rating with minimal community notice.
Three star rating with established community support.
Rules of Thumb: How to Stay Productive and Inspired Even in the Most Turbulent Times Alan M. Webber
Three star rating with growing community support.
Small Is Beautiful: Economics as if People Mattered E. F. Schumacher
Building Design Strategy: Using Design to Achieve Key Business Objectives
We-Think: Mass innovation, not mass production Charles Leadbeater
Poorly rated books with broad rejection from the community.
Creating Desired Futures: Solving complex business problems with Design Thinking
Books with no star rating.
Sources of Power: How People Make Decisions Gary Klein
Digital Ground: Architecture, Pervasive Computing, and Environmental Knowing Malcolm McCullough
Designing with Progressive Enhancement: Building the Web that Works for Everyone Todd Parker, Scott Jehl, Maggie Costello Wachs, Patty Toland
Service Management: Strategy and Leadership in Service Business Richard Normann
What Designers Know Bryan Lawson
The Third Teacher: 79 Ways You Can Use Design to Transform Teaching & Learning Inc. OWP/P Cannon Design, VS Furniture, Bruce Mau Design
Seizing the White Space: Business Model Innovation for Growth and Renewal Mark W. Johnson
Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement Joe J. Marquez, Annie Downey
User Experience in Libraries: Applying Ethnography and Human-Centred Design
The Handbook of Design Management Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung
Screen- und Interfacedesign: Gestaltung und Usability fyr Hard- und Software Torsten Stapelkamp
DVD-Produktionen: gestalten - erstellen - nutzen Torsten Stapelkamp
Informationsvisualisierung: Web - Print - Signaletik. Erfolgreiches Informationsdesign Torsten Stapelkamp
Sustainable Everyday: Scenarios of Urban Life Ezio Manzini, Francois Jegou
Design-inspired Innovation James M. Utterback, Bengt-Arne Vedin, Eduardo Alvarez, Sten Ekman, Susan Walsh Sanderson, Bruce Tether, Roberto Verganti
Design with Intent: 101 Patterns for Influencing Behaviour Through Design Dan Lockton, David Harrison, Neville A. Stanton
