Service Design Books
Copyright © 2025
Copyright © 2025
141 Titles Recommended by the Community
From 67 Curators
Growing number of recent comments, tags or page views.
This is Service Design Thinking: Basics - Tools - Cases
Highly rated with established community support.
Servicedesign Søren Bechmann
Design at Your Service Xenia Viladas
Highly rated with growing community support.
Branded Interactions Marco Spies
Design for Services Dr Anna Meroni, Dr Daniela Sangiorgi
Highly rated but with minimal community notice.
Service Design: From Insight to Implementation Andy Polaine, Lavrans Løvlie, Ben Reason
Service Design by Industrial Designers
Service Design with Theory
Interaction- und Interfacedesign: Web-, Game-, Produkt- und Servicedesign Usability und Interface als Corporate Identity Torsten Stapelkamp
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations Lucy Kimbell
Service Design for Business: A Practical Guide to Optimizing the Customer Experience Ben Reason, vlie, Lavrans LÃ, Melvin Brand Flu
Service-Dominant Logic: Premises, Perspectives, Possibilities Robert F. Lusch, Stephen L. Vargo
Value Proposition Design: How to Create Products and Services Customers Want Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith
Highly rated books published more than 15 years ago.
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine, James H. Gilmore
Service Breakthroughs James L. Heskett
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown
In the Bubble: Designing in a Complex World John Thackara
Designing for the Digital Age: How to Create Human-Centered Products and Services Kim Goodwin
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
Subject To Change: Creating Great Products & Services for an Uncertain World Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba
Everything Is Miscellaneous: The Power of the New Digital Disorder David Weinberger
Designing Services with Innovative Methods: Perspectives on Service Design
Managing as Designing
Service Design Birgit Mager, Michael Gais
Designing Interactions Bill Moggridge
The Service Profit Chain James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Service Design Book Colin Rudd, Vernon Lloyd
A Whole New Mind: Why Right-Brainers Will Rule the Future Daniel H. Pink
Touchpoint: The Journal of Service Design
Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions Donald A. Schon
Four star rating with growing community support.
Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions Bruce Hanington, Bella Martin
Designing for Growth: A Design Thinking Toolkit for Managers Jeanne Liedtka, Tim Ogilvie
Four star rating with minimal community notice.
The Service Startup: Design gets Lean Tenny Pinheiro
Services Marketing Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler
Three star rating with established community support.
Service Design: Practical Access to an Evolving Field Stefan Moritz
Three star rating with growing community support.
Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei, Anne Morriss
Books with no star rating.
Design-inspired Innovation James M. Utterback, Bengt-Arne Vedin, Eduardo Alvarez, Sten Ekman, Susan Walsh Sanderson, Bruce Tether, Roberto Verganti
Service Management: Strategy and Leadership in Service Business Richard Normann
Designing with Progressive Enhancement: Building the Web that Works for Everyone Todd Parker, Scott Jehl, Maggie Costello Wachs, Patty Toland
Sources of Power: How People Make Decisions Gary Klein
Seizing the White Space: Business Model Innovation for Growth and Renewal Mark W. Johnson
Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement Joe J. Marquez, Annie Downey
