Service Design Books
Copyright © 2026
Copyright © 2026
141 Titles Recommended by the Community
From 67 Curators
Growing number of recent comments, tags or page views.
Exposing the Magic of Design: A Practitioner's Guide to the Methods and Theory of Synthesis Jon Kolko
Highly rated with established community support.
Highly rated with growing community support.
101 Design Methods: A Structured Approach for Driving Innovation in Your Organization Vijay Kumar
Branded Interactions Marco Spies
Highly rated but with minimal community notice.
Design Thinking - Business Innovation Maurício Vianna
Ysmar Vianna
Isabel K. Adler
Brenda Lucena
Beatriz Russo
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations Lucy Kimbell
Outside In: The Power of Putting Customers at the Center of Your Business Harley Manning, Kerry Bodine
Value Proposition Design: How to Create Products and Services Customers Want Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams James Kalbach
Highly rated books published more than 15 years ago.
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
Understanding Comics: The Invisible Art Scott McCloud
The Back of the Napkin: Solving Problems and Selling Ideas with Pictures Dan Roam
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
Systems Thinking in the Public Sector: The failure of the reform regime... and a manifesto for a better way John Seddon
The Value of Nothing: How to Reshape Market Society and Redefine Democracy Raj Patel
The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community Ray Oldenburg
Unfolding the Napkin: The Hands-On Method for Solving Complex Problems with Simple Pictures Dan Roam
Designing for the Digital Age: How to Create Human-Centered Products and Services Kim Goodwin
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization Thomas Kelley, Jonathan Littman
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Fred Lee
The Elements of User Experience: User-Centered Design for the Web and Beyond Jesse James Garrett
Nudge: Improving decisions about health, wealth and happiness Richard Thaler, Cass Sunstein
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
Design and Creativity: Policy, Management and Practice
The Element: How Finding Your Passion Changes Everything Sir Ken Robinson
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
Glimmer: How Design Can Transform Your Life, Your Business, and Maybe Even the World Warren Berger
Life Inc.: How the World Became a Corporation and How to Take It Back Douglas Rushkoff
Design for the Real World: Human Ecology and Social Change Victor Papanek
Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers Dave Gray, Sunni Brown, James Macanufo
The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies Chet Holmes
Purple Cow: Transform Your Business by Being Remarkable Seth Godin
Resonate: Present Visual Stories that Transform Audiences Nancy Duarte
Design and the Elastic Mind
Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions Donald A. Schon
The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals Don Koberg, Jim Bagnall
Design Research: Methods and Perspectives
Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers Alexander Osterwalder, Yves Pigneur
Four star rating with growing community support.
Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions Bruce Hanington, Bella Martin
Design Works: How to Tackle Your Toughest Innovation Challenges through Business Design Heather Fraser
Three star rating with established community support.
Rules of Thumb: How to Stay Productive and Inspired Even in the Most Turbulent Times Alan M. Webber
Three star rating with growing community support.
Do You Matter?: How Great Design Will Make People Love Your Company Robert Brunner, Stewart Emery, Russ Hall
The Power of Less: The 6 Essential Productivity Principles That Will Change Your Life Leo Babauta
Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei, Anne Morriss
Books with no star rating.
Service Management: Strategy and Leadership in Service Business Richard Normann
Digital Ground: Architecture, Pervasive Computing, and Environmental Knowing Malcolm McCullough
The Handbook of Design Management Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung
Seizing the White Space: Business Model Innovation for Growth and Renewal Mark W. Johnson
Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement Joe J. Marquez, Annie Downey
User Experience in Libraries: Applying Ethnography and Human-Centred Design
