Foundation

Highly rated with growing community support.

Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
Classic

Highly rated books published more than 15 years ago.

Service Breakthroughs James L. Heskett
The Service Profit Chain James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Unrated

Books with no star rating.

Service Management: Strategy and Leadership in Service Business Richard Normann