Search Library: without understanding the design process it is extremely hard to design a service

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Nudge: Improving decisions about health, wealth and happiness Richard Thaler, Cass Sunstein

Richard Thaler, Cass Sunstein

Highly rated books published more than 15 years ago.

Universal Principles of Design William Lidwell, Kritina Holden, Jill Butler

Information Anxiety 2 Richard S Wurman

Managing as Designing

Four star rating with growing community support.

The Craftsman Prof. Richard Sennett

Innovation X: Why a Company's Toughest Problems Are Its Greatest Advantage Adam Richardson

Books with no star rating.

Service Management: Strategy and Leadership in Service Business Richard Normann

The Handbook of Design Management Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung