The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine, James H. Gilmore
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
Service Breakthroughs James L. Heskett
A Fine Line: How Design Strategies Are Shaping the Future of Business Hartmut Esslinger
The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals Don Koberg, Jim Bagnall
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
Understanding Comics: The Invisible Art Scott McCloud
The Back of the Napkin: Solving Problems and Selling Ideas with Pictures Dan Roam
The Checklist Manifesto: How to Get Things Right Atul Gawande
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
How to Be an Explorer of the World: Portable Life Museum Keri Smith
Systems Thinking in the Public Sector: The failure of the reform regime... and a manifesto for a better way John Seddon
The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community Ray Oldenburg
Unfolding the Napkin: The Hands-On Method for Solving Complex Problems with Simple Pictures Dan Roam
Designing for the Digital Age: How to Create Human-Centered Products and Services Kim Goodwin
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
The Tipping Point: How Little Things Can Make a Big Difference Malcolm Gladwell
The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization Thomas Kelley, Jonathan Littman
Subject To Change: Creating Great Products & Services for an Uncertain World Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown
Everything Is Miscellaneous: The Power of the New Digital Disorder David Weinberger
Designing Services with Innovative Methods: Perspectives on Service Design
The Elements of User Experience: User-Centered Design for the Web and Beyond Jesse James Garrett
Service Design Birgit Mager, Michael Gais
Nudge: Improving decisions about health, wealth and happiness Richard Thaler, Cass Sunstein
Wired to Care: How Companies Prosper When They Create Widespread Empathy Dev Patnaik
Design and Creativity: Policy, Management and Practice
The Element: How Finding Your Passion Changes Everything Sir Ken Robinson
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
Glimmer: How Design Can Transform Your Life, Your Business, and Maybe Even the World Warren Berger
Life Inc.: How the World Became a Corporation and How to Take It Back Douglas Rushkoff
The Service Profit Chain James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
The Design of Everyday Things Donald A. Norman
Design for the Real World: Human Ecology and Social Change Victor Papanek
Service Design Book Colin Rudd, Vernon Lloyd
Touchpoint: The Journal of Service Design
Design and the Elastic Mind
Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions Donald A. Schon
Design Research: Methods and Perspectives