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This is Service Design Thinking: Basics - Tools - Cases
This is Service Design Thinking: Basics - Tools - Cases
Stickdorn & Schneider
Must Read

Highly rated with established community support.

Unfolding the Napkin: The Hands-On Method for Solving Complex Problems with Simple Pictures Dan Roam
Unfolding the Napkin: The Hands-On Method for Solving Complex Problems with Simple Pictures
Dan Roam
Discovery

Highly rated but with minimal community notice.

The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations Lucy Kimbell
Service Design: From Insight to Implementation Andy Polaine, Lavrans Løvlie, Ben Reason
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Four star rating with growing community support.

Designing for Growth: A Design Thinking Toolkit for Managers Jeanne Liedtka, Tim Ogilvie
Designing for Growth: A Design Thinking Toolkit for Managers
Jeanne Liedtka, Tim Ogilvie
Supplement

Three star rating with growing community support.

Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei, Anne Morriss
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Frances Frei, Anne Morriss