This is Service Design Thinking: Basics - Tools - Cases

Resonate: Present Visual Stories that Transform Audiences Nancy Duarte

The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals Don Koberg, Jim Bagnall

The Power of Less: The 6 Essential Productivity Principles That Will Change Your Life Leo Babauta

Designing with Progressive Enhancement: Building the Web that Works for Everyone Todd Parker, Scott Jehl, Maggie Costello Wachs, Patty Toland