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This is Service Design Thinking: Basics - Tools - Cases
This is Service Design Thinking: Basics - Tools - Cases
Stickdorn & Schneider
Notable

Four star rating with growing community support.

The Craftsman Prof. Richard Sennett
Innovation X: Why a Company's Toughest Problems Are Its Greatest Advantage Adam Richardson
Supplement

Three star rating with growing community support.

Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei, Anne Morriss
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
Frances Frei, Anne Morriss