Service Design Books
Copyright © 2025
Copyright © 2025
141 Titles Recommended by the Community
From 67 Curators
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This is Service Design Thinking: Basics - Tools - Cases
Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers Alexander Osterwalder, Yves Pigneur
Highly rated with established community support.
Highly rated with growing community support.
Branded Interactions Marco Spies
Design for Services Dr Anna Meroni, Dr Daniela Sangiorgi
The Value of Nothing: How to Reshape Market Society and Redefine Democracy Raj Patel
Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers Dave Gray, Sunni Brown, James Macanufo
Highly rated but with minimal community notice.
Service Design: From Insight to Implementation Andy Polaine, Lavrans Løvlie, Ben Reason
Service Design by Industrial Designers
Service Design with Theory
Interaction- und Interfacedesign: Web-, Game-, Produkt- und Servicedesign Usability und Interface als Corporate Identity Torsten Stapelkamp
The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations Lucy Kimbell
Service Design for Business: A Practical Guide to Optimizing the Customer Experience Ben Reason, vlie, Lavrans LÃ, Melvin Brand Flu
Service-Dominant Logic: Premises, Perspectives, Possibilities Robert F. Lusch, Stephen L. Vargo
Value Proposition Design: How to Create Products and Services Customers Want Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith
Highly rated books published more than 15 years ago.
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine, James H. Gilmore
Service Breakthroughs James L. Heskett
Designing for the Digital Age: How to Create Human-Centered Products and Services Kim Goodwin
Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
Subject To Change: Creating Great Products & Services for an Uncertain World Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba
Designing Services with Innovative Methods: Perspectives on Service Design
Service Design Birgit Mager, Michael Gais
The Service Profit Chain James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger
Service Design Book Colin Rudd, Vernon Lloyd
Touchpoint: The Journal of Service Design
In the Bubble: Designing in a Complex World John Thackara
Contextual Design: Defining Customer-Centered Systems Hugh Beyer, Karen Holtzblatt
The Professional Stranger: An Informal Introduction to Ethnography Michael H. Agar
The Back of the Napkin: Solving Problems and Selling Ideas with Pictures Dan Roam
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
The Checklist Manifesto: How to Get Things Right Atul Gawande
The Craftsman Prof. Richard Sennett
Systems Thinking in the Public Sector: The failure of the reform regime... and a manifesto for a better way John Seddon
The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies Chet Holmes
Purple Cow: Transform Your Business by Being Remarkable Seth Godin
Universal Principles of Design William Lidwell, Kritina Holden, Jill Butler
Four star rating with growing community support.
Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions Bruce Hanington, Bella Martin
Innovation X: Why a Company's Toughest Problems Are Its Greatest Advantage Adam Richardson
Four star rating with minimal community notice.
The Service Startup: Design gets Lean Tenny Pinheiro
Services Marketing Valerie Zeithalm, Mary Jo Bitner, Dwayne Gremler
Three star rating with established community support.
Service Design: Practical Access to an Evolving Field Stefan Moritz
Three star rating with growing community support.
Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei, Anne Morriss
Books with no star rating.
Design-inspired Innovation James M. Utterback, Bengt-Arne Vedin, Eduardo Alvarez, Sten Ekman, Susan Walsh Sanderson, Bruce Tether, Roberto Verganti
Service Management: Strategy and Leadership in Service Business Richard Normann
Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement Joe J. Marquez, Annie Downey
