Unfolding the Napkin: The Hands-On Method for Solving Complex Problems with Simple Pictures Dan Roam
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
Designing Services with Innovative Methods: Perspectives on Service Design
Design Research: Methods and Perspectives
Contextual Design: Defining Customer-Centered Systems Hugh Beyer, Karen Holtzblatt
Designing for the Digital Age: How to Create Human-Centered Products and Services Kim Goodwin
Design Charrettes for Sustainable Communities Patrick M. Condon
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
Co-Design: A Process of Design Participation Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari