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Journey to the Interface Sophia Parker, Joe Heapy
Journey to the Interface
Must Read

Highly rated with established community support.

Design at Your Service Xenia Viladas
Systems Thinking in the Public Sector: The failure of the reform regime... and a manifesto for a better way John Seddon

Highly rated with growing community support.

Design Thinking: Business Innovation Mauricio Vianna et al.
The Value of Nothing: How to Reshape Market Society and Redefine Democracy Raj Patel
Mental Models: Aligning Design Strategy with Human Behavior Indi Young

Highly rated but with minimal community notice.

Interaction- und Interfacedesign: Web-, Game-, Produkt- und Servicedesign Usability und Interface als Corporate Identity Torsten Stapelkamp
Design Thinking - Business Innovation Maurício Vianna Ysmar Vianna Isabel K. Adler Brenda Lucena Beatriz Russo
Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams James Kalbach

Highly rated books published more than 15 years ago.

Service Management and Marketing: Customer Management in Service Competition Christian Grönroos
Universal Principles of Design William Lidwell, Kritina Holden, Jill Butler
Contextual Design: Defining Customer-Centered Systems Hugh Beyer, Karen Holtzblatt
The Tipping Point: How Little Things Can Make a Big Difference Malcolm Gladwell
The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community Ray Oldenburg
Cradle to Cradle: Remaking the Way We Make Things Michael Braungart
Co-Design: A Process of Design Participation Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari

Four star rating with growing community support.

Yes!: 50 Scientifically Proven Ways to Be Persuasive Noah J. Goldstein, Steve J. Martin, Robert B. Cialdini
The Craftsman Prof. Richard Sennett