Service Design Books
Copyright © 2012
Copyright © 2012
114 Titles Recommended by the Community
From 48 Curators
Growing number of recent comments, tags or page views.
Exposing the Magic of Design: A Practitioner's Guide to the Methods and Theory of Synthesis Jon Kolko
Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers Alexander Osterwalder, Yves Pigneur
Highly rated with established community support.
In the Bubble: Designing in a Complex World John Thackara
Bringing User Experience to Healthcare Improvement: The Concepts, Methods and Practices of Experience-based Design Paul Bate, Glenn Robert
Managing as Designing
This is Service Design Thinking: Basics - Tools - Cases
Highly rated with growing community support.
The Design of Business: Why Design Thinking is the Next Competitive Advantage Roger L. Martin
Information Anxiety 2 Richard S Wurman
Highly rated but with minimal community notice.
The Design of Everyday Things Donald A. Norman
Sketching User Experiences: Getting the Design Right and the Right Design Bill Buxton
Service Design Book Colin Rudd, Vernon Lloyd
Design Probes Tuuli Mattelmäki
Touchpoint: The Journal of Service Design
Mental Models: Aligning Design Strategy with Human Behavior Indi Young
Design Noir: The Secret Life of Electronic Objects Anthony Dunne, Fiona Raby
Design and the Elastic Mind
Design for Services Dr Anna Meroni, Dr Daniela Sangiorgi
If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently Fred Lee
The Value of Nothing: How to Reshape Market Society and Redefine Democracy Raj Patel
The Universal Traveler: A Soft-Systems Guide to Creativity, Problem-Solving, and the Process of Reaching Goals Don Koberg, Jim Bagnall
Highly rated books published more than 15 years ago.
The Professional Stranger: An Informal Introduction to Ethnography Michael H. Agar
Envisioning Information Edward R. Tufte
Co-Design: A Process of Design Participation Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari
Highly rated books with increasing popularity.
Designing Services with Innovative Methods: Perspectives on Service Design
Four star rating with established community support.
The Ten Faces of Innovation: IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization Thomas Kelley, Jonathan Littman
The Experience Economy: Work Is Theater & Every Business a Stage B. Joseph Pine, James H. Gilmore
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation Tim Brown
New Service Development and Innovation in the New Economy Bo Edvardsson, Anders Gustafsson, Michael D. Johnson, Bodil Sanden
Four star rating with growing community support.
Service Design: Practical Access to an Evolving Field Stefan Moritz
Designing for the Digital Age: How to Create Human-Centered Products and Services Kim Goodwin
Service Design Birgit Mager, Michael Gais
Design and Creativity: Policy, Management and Practice
Simplicity Edward De Bono
Subject To Change: Creating Great Products & Services for an Uncertain World Peter Merholz, Todd Wilkens, Brandon Schauer, David Verba
The Craftsman Prof. Richard Sennett
Four star rating with minimal community notice.
Wired to Care: How Companies Prosper When They Create Widespread Empathy Dev Patnaik
Design Driven Innovation: Changing the Rules of Competition by Radically Innovating What Things Mean Roberto Verganti
A Fine Line: How Design Strategies Are Shaping the Future of Business Hartmut Esslinger
Design Charrettes for Sustainable Communities Patrick M. Condon
Storytelling for User Experience: Crafting Stories for Better Design Whitney Quesenbery, Kevin Brooks
The Elements of User Experience: User-Centered Design for the Web and Beyond Jesse James Garrett
Educating the Reflective Practitioner: Toward a New Design for Teaching and Learning in the Professions Donald A. Schon
Designing Interactions Bill Moggridge
The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community Ray Oldenburg
Yes!: 50 Scientifically Proven Ways to Be Persuasive Noah J. Goldstein, Steve J. Martin, Robert B. Cialdini
Gamestorming: A Playbook for Innovators, Rulebreakers, and Changemakers Dave Gray, Sunni Brown, James Macanufo
Innovation X: Why a Company's Toughest Problems Are Its Greatest Advantage Adam Richardson
Three star rating with growing community support.
Do You Matter?: How Great Design Will Make People Love Your Company Robert Brunner, Stewart Emery, Russ Hall
Three star rating with minimal community notice.
Contextual Design: Defining Customer-Centered Systems Hugh Beyer, Karen Holtzblatt
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
Design Research: Methods and Perspectives
Poorly rated books with minimal community notice.
Creating Desired Futures: Solving complex business problems with Design Thinking
Books with no star rating.
Glimmer: How Design Can Transform Your Life, Your Business, and Maybe Even the World Warren Berger
Universal Principles of Design William Lidwell, Kritina Holden, Jill Butler
The Third Teacher: 79 Ways You Can Use Design to Transform Teaching & Learning Inc. OWP/P Cannon Design, VS Furniture, Bruce Mau Design
Make Space: How to Set the Stage for Creative Collaboration Scott Doorley, Scott Witthoft, Hasso Plattner Institute of Design at Stanford University
Building Design Strategy: Using Design to Achieve Key Business Objectives
Design for the Real World: Human Ecology and Social Change Victor Papanek
Management by Design: Applying Design Principles to the Work Experience Daniel W. Rasmus
What Designers Know Bryan Lawson
The Handbook of Design Management Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung
Design at Your Service Xenia Viladas
Design Works: How to Tackle Your Toughest Innovation Challenges through Business Design Heather Fraser
Designing for Growth: A Design Thinking Toolkit for Managers Jeanne Liedtka, Tim Ogilvie
Uncommon Service: How to Win by Putting Customers at the Core of Your Business Frances Frei, Anne Morriss
Design with Intent: 101 Patterns for Influencing Behaviour Through Design Dan Lockton, David Harrison, Neville A. Stanton
