Highly rated but with minimal community notice.
Outside In: The Power of Putting Customers at the Center of Your Business Harley Manning, Kerry Bodine
Service Design for Business: A Practical Guide to Optimizing the Customer Experience Ben Reason, vlie, Lavrans LÃ, Melvin Brand Flu
The Ten Principles Behind Great Customer Experiences Matt Watkinson
Highly rated books published more than 15 years ago.
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
Design Thinking: Integrating Innovation, Customer Experience, and Brand Value
Thomas Lockwood