Must Read

Highly rated with established community support.

Design at Your Service Xenia Viladas
Design at Your Service
Xenia Viladas
Foundation

Highly rated with growing community support.

Design for Services Dr Anna Meroni, Dr Daniela Sangiorgi
Design for Services
Dr Anna Meroni, Dr Daniela Sangiorgi
Discovery

Highly rated but with minimal community notice.

Service Design: From Insight to Implementation Andy Polaine, Lavrans Løvlie, Ben Reason
Service Design for Business: A Practical Guide to Optimizing the Customer Experience Ben Reason, vlie, Lavrans LÃ, Melvin Brand Flu
Value Proposition Design: How to Create Products and Services Customers Want Alexander Osterwalder, Yves Pigneur, Gregory Bernarda, Alan Smith
Classic

Highly rated books published more than 15 years ago.

Contextual Design: Defining Customer-Centered Systems Hugh Beyer, Karen Holtzblatt
The Tipping Point: How Little Things Can Make a Big Difference Malcolm Gladwell
Managing as Designing
From Products to Services: Insights and experience from companies which have embraced the service economy Laurie Young
Design and the Elastic Mind
Design Research: Methods and Perspectives
Co-Design: A Process of Design Participation Stanley King, Merinda Conley, Bill Latimer, Drew Ferrari
Notable

Four star rating with growing community support.

Life Inc.: How the World Became a Corporation and How to Take It Back Douglas Rushkoff
Make Space: How to Set the Stage for Creative Collaboration Scott Doorley, Scott Witthoft, Hasso Plattner Institute of Design at Stanford University
Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions Bruce Hanington, Bella Martin
Background

Three star rating with established community support.

Rules of Thumb: How to Stay Productive and Inspired Even in the Most Turbulent Times Alan M. Webber
Rules of Thumb: How to Stay Productive and Inspired Even in the Most Turbulent Times
Alan M. Webber
Unrated

Books with no star rating.

What Designers Know Bryan Lawson
Designing with Progressive Enhancement: Building the Web that Works for Everyone Todd Parker, Scott Jehl, Maggie Costello Wachs, Patty Toland
The Handbook of Design Management Rachel Cooper, Sabine Junginger, Thomas Lockwood, Richard Buchanan, Richard Boland, Kyung-won Chung