Highly rated but with minimal community notice.
Service Design: From Insight to Implementation Andy Polaine, Lavrans Løvlie, Ben Reason
Service Design for Business: A Practical Guide to Optimizing the Customer Experience Ben Reason, vlie, Lavrans LÃ, Melvin Brand Flu
Four star rating with growing community support.
Design and Creativity: Policy, Management and Practice
Design and Creativity: Policy, Management and Practice
Guy Julier, Liz Moor